FAQ

BASED is created for men who care about what goes on their hair, skin and body. Our focus is simple: clean, effective personal care made for real daily routines.

No unnecessary harsh ingredients, no overcomplicated routines and no shortcuts — just high-performance men’s care designed to help you look sharp, feel clean and stay confident.

Our products are designed with carefully selected ingredients and a clean-formula approach. We aim to avoid unnecessary harsh components and focus on formulas that support performance, comfort and everyday use.

Many men use personal care products every day without thinking about what is inside them. Hair, skin and body products are part of your daily routine, so quality matters.

We aim to process most orders within 1–3 business days. Delivery times may vary depending on your location, selected shipping method, carrier delays, holidays or high-volume periods.

• Domestic orders: usually 3–7 business days after processing.
• International orders: usually 10–30 business days after processing. Customs delays may occur.

Yes. Once your order ships, you will receive tracking information by email. Please allow some time for the carrier to update the tracking status.

Email contact@based.com with your order number and a brief explanation of what went wrong. We will review your request and guide you through the next steps.

Contact us right away at contact@based.com. Include your order number and photos of the item and packaging. We will review the issue and help resolve it.